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trouble ticket
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trouble ticket system /TTS/; issue tracking system; help-desk system; call tracking system (for customer service enquires) Fallbearbeitungssystem {n} (für Kundendienstanfragen) [comp.]

trouble ticket systems; issue tracking systems; help-desk systems; call tracking systems Fallbearbeitungssysteme {pl}

trouble ticket; ticket (incident report by a computer system user) [listen] Störfallmeldung {f} (eines Computersystemnutzers) [comp.]
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