(KLB) A term, used among technical support staff, for
a user who repeatedly asks for help with problems whose
solutions are clearly explained in the documentation, and
persists in doing so after having been told to {RTFM}.
KLBs are singled out for special treatment (i.e. ridicule),
especially if they have been heard to say "It's so boring to
read the manual! Why don't you just tell me?". The deepest
pit in Hell is reserved for KLBs whose questions reveal total
ignorance of the basic concepts (e.g., "How do I make a font
in {Excel}?", "Where do I turn on my {RAM}?"), and who refuse
to accept that their questions are neither simple nor
well-formed.
(1998-09-07)
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